Anyone can see through a concocted story or one too-well rehearsed. These roles are inter-related. Wait Until Somebody Brings the Issue to You Just because nobody brought a problem to your attention earlier doesn't mean the union shouldn't have known about it. Dozen Points on Grievance Presentation Many stewards do the basic work of grievance preparation.
Where -- did the incident take place. Management will not give you anything. The member may also take your concern more seriously and give you more facts and less opinion if he or she sees that their words are being written down.
Listen intently and look for solutions to the problem that the company may feel it can only reveal by subtle implications, hints, indirect suggestions, or body language.
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If the issue is serious enough, discuss it with your officers to come up with a strategy to deal with it. Implement any suggestions if appropriate. If a steward is going to follow-up the problem, he or she has to be sure what happened.
Make the company prove their case. Take notes during the conference. Know your collective bargaining agreement. I have heard senior management complain that their worst nightmare in the grievance process is to go to arbitration where their lower people did not answer the appeals and the union progressed the grievance.
A grievant might describe what happened to himself or herself but their choice of words might give an inaccurate description of the chain of events. There will be times when the member does not exercise his or her right to representation at a disciplinary meeting.
Good page layout increase readability and make the information more accessible. The alignment of text and graphics is another technique in organising the page. Here are seven sure fire ways to lose even the best grievance. Keep the grievant up to date on the process of the grievance. Ease of use[ edit ] Another consideration apart from the page layout is the collation of the manual to make the final product easy to use.
By having the steward write the grievance, the union is better able to track the issue and control the grievance procedure.
Include illustrations graphs, flow charts, tables, pictures, screen displays, examples of finished tasks where appropriate to clarify concepts and enhance understanding.
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